Ordering FAQs

At JAM Industrial Supply, our goal is to make it easy for you to order the right industrial supplies at the right prices. Get answers to frequently asked questions about ordering with us below. If you don’t see an answer to your question, we would be happy to assist you. Contact us for more information today!

How do I place an order?

You may place an order using our easy and secure website. We also accept orders via phone (800) 446-2467, fax (330) 456-0114, or email [email protected]. If you have any questions or concerns, do not hesitate to contact us and we will do our best to assist you.

How long will it take for my order to be processed?

Your order will be processed within 2-4 business days, depending on available inventory. We do not process orders on Saturdays or Sundays, or on any major US holidays. Missing or incorrect information, ranging from incorrect credit card information to an incorrect billing address, may delay the ordering process. Please call us at (800) 446-2467 if you need to change order information after the order has been submitted. Urgent orders may be arranged based on availability by calling (800) 446-2467.


Do you charge sales tax?

If the order is shipping to Ohio, We charge sales tax based on the percentage set by the State of Ohio.

If shipping outside of Ohio, we are not responsible for collecting sales/use tax within that state. It is the responsibility of the purchaser to remit any applicable sales/use tax to the state.

What form of payment does JAM Industrial Supply, LLC accept?

We accept major credit cards including VISA, Mastercard, Discover, and American Express.

What if I want to cancel my order?

Because we work to process and ship your orders as quickly as possible to ensure fast delivery, it is important to cancel your order with us as soon as possible. Once your order has been shipped, we cannot cancel your order. You will have the option at that point to return the product to us. However, you will be required to pay return shipping, and there may be a restocking fee, depending on the circumstances.

What if I need to change my order information?

If you need to make any changes to your order, please give us a call at (800) 446-2467. Please note that we do not have access to full credit card information. Any changes to the order will require us to re-enter this information into the order.

Contact Us with Additional Questions

Have additional questions? Take a look at frequently asked questions on Shipping or Returns & Refunds, or contact us today for more information.