Ordering

You may place an order using our easy and secure website. If you have an open business account with us, you may also order via fax or email. For more details, please refer to our Terms & Conditions. If you have any questions or concerns, do not hesitate to contact us, and we will do our best to assist you.

Your order will be processed within 2-4 business days, depending on available inventory. We do not process orders on Saturdays or Sundays, or on any major US holidays. Missing or incorrect information, ranging from incorrect credit card information to an incorrect billing address, may delay the ordering process. Please call us at (800) 446-2467 if you need to change order information after the order has been submitted. Urgent orders may be arranged based on availability by calling (800) 446-2467.

If the order is shipping to Ohio, We charge sales tax based on the percentage set by the State of Ohio.

If shipping outside of Ohio, we are not responsible for collecting sales/use tax within that state. It is the responsibility of the purchaser to remit any applicable sales/use tax to the state.

We accept major credit cards including VISA, Mastercard, Discover, and American Express.

Because we work to process and ship your orders as quickly as possible to ensure fast delivery, it is important to cancel your order with us as soon as possible. Once your order has been shipped, we cannot cancel your order. You will have the option at that point to return the product to us. However, you will be required to pay return shipping, and there may be a restocking fee, depending on the circumstances.

If you need to make any changes to your order, please give us a call at (800) 446-2467. Please note that we do not have access to full credit card information. Any changes to the order will require us to re-enter this information into the order.

Absolutely. Our team works with manufacturers every day to help identify the best product for specific materials, environments, and performance requirements. If you're unsure which 3M solution is right for your application, we'll help narrow the options and recommend products that meet your goals.

Yes. If you're using a legacy or discontinued product, we can help identify current 3M replacements or equivalent solutions that maintain or improve performance. Our goal is to help you avoid unnecessary downtime while taking advantage of newer technologies that may improve productivity, durability, or worker safety.

Yes. Technical data sheets can be difficult to compare, especially when evaluating multiple products. Our team can help explain performance characteristics, application requirements, and product differences so you can make an informed purchasing decision with confidence.

Yes. As a 3M Strategic Distributor, we do more than supply products. We help customers evaluate their current processes and recommend solutions that can improve consistency, reduce material waste, increase throughput, and extend product life. Whether you're replacing an existing product or looking for a better way to complete a process, we're here to help.

That's exactly what many of our customers do. Instead of managing multiple vendors for adhesives, abrasives, tapes, PPE, fasteners, and other MRO supplies, manufacturers work with JAM as a single sourcing partner. Consolidating purchases simplifies ordering, reduces administrative time, and gives you one trusted team to call when questions come up.

That's okay. Many customers come to us with an application, problem, or performance goal rather than a specific part number. Tell us what you're trying to accomplish, and we'll help identify products that fit your requirements.