Returns & Refunds Policies

Returns & Refunds Policy FAQs

At JAM Industrial Supply, our goal is to make it easy for you to order the industrial supplies you need, at the prices you want—and get them shipped right to your door. Providing great customer service is a top priority for us. However, orders delivered as requested are not returnable.

Get answers to frequently asked questions about our returns and refunds policies below. If you don’t see an answer to your question, we would be happy to assist you. Contact us for more information today!

Can I return my item?

At JAM Industrial Supply, LLC, we offer quality products and aim to provide great customer service. We will accept returns for standard products that are returned in new condition within 15 days of the delivery date, with all product parts and packaging included with the return. The customer is responsible for all return shipping.

We cannot grant returns or issue refunds on made to order items. These products are identified on the product’s front display and within the product description.

We will only accept returns with an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by contacting us at (800) 446-2467. This number is to be written on the outside of the package, or on a piece of paper you place inside of the package.

What kind of refund will I receive?

Depending on certain circumstances, we may provide a full refund, partial refund, or exchange. The type of refund will be agreed on before the returning of the package. However, there are circumstances where this may change once the package has arrived (the package is missing pieces; products have been used, etc). JAM Industrial Supply, LLC will, at its sole discretion, make a best effort to resolve customer concerns.

When will I get my refund?

Refunds will be initiated once we have received the returned merchandise, and it is returned in the manner that was agreed on when given the RMA. Upon issuing the refund, it may take up to seven business days to show in your account. Please contact us if you do not receive your refund by the 10th day.

Contact Us with Additional Questions

Have additional questions? Take a look at frequently asked questions on Ordering or Shipping, or contact us today for more information.